Terms & Conditions

1. Website Use

Website information is general information only. Viewing or using the website does not by itself create a confirmed appointment. Service areas, seasonal schedules, availability, travel arrangements and prices may change. Individual appointment arrangements and correspondence apply to the particular job concerned.

2. Enquiries and Client Information

Clients must provide information that is accurate to the best of their knowledge, including relevant contact, property, livestock, access, site, safety and service information. An estimate or appointment may be reviewed where important information is incomplete, inaccurate or changes. Submitting an online form is an enquiry only and does not itself guarantee availability or create a confirmed appointment.

3. Telephone Booking and Appointment Confirmed Email

Appointments are ordinarily discussed and confirmed by telephone. Shearpower2ewe then records the agreed arrangements in the individual appointment correspondence, including the outgoing email with the subject “Shearing & Husbandry APPOINTMENT CONFIRMED”.

The Appointment Confirmed Email may record the appointment date or window, estimated quote, holding fee, on-site/transit fee, cancellation and rescheduling conditions and job-specific information.

The Job Descr or similar field may contain individual information concerning the livestock, site, access, contacts, mustering, yarding, weather, husbandry requirements or other matters relevant to that appointment.

4. Estimates and Individual Jobs

Estimates are based on information available when the appointment is arranged. No two properties, livestock groups or working conditions are necessarily the same.

A quoted or estimated amount may change where livestock numbers, condition, services, mustering, yarding, access, labour, products, equipment or other previously unknown on-site circumstances materially differ from the information supplied. Where reasonably practicable, material additional work or charges will be explained before they are incurred.

5. Holding Fees

A holding fee may be required to secure an appointment. Whether a holding fee is required, the amount required and the due date are discussed for the individual booking and confirmed in the Appointment Confirmed Email. Unless otherwise stated for the individual booking, a paid holding fee will be credited toward the completed service.

6. On-Site & Transit Fees

An on-site and/or transit fee may apply to an appointment. Whether a fee applies and the amount or pricing method will be discussed and/or recorded in the individual appointment arrangements.

7. CANCELLATION OF CONFIRMED APPOINTMENTS

A cancellation fee applies if a confirmed appointment is cancelled beyond the allowable period stated in your confirmation email.

• Cancellations must be submitted by replying directly to the original confirmation email.
• The reply must include the phrase "PLEASE CANCEL" in the subject or body.
• We do not accept cancellations via phone or text message.
• Your reply must include the original email thread in full for the request to be valid.
• The applicable fee and cancellation deadline will be stated in your individual confirmation email.

8. Rescheduling

Clients wishing to reschedule should reply directly to the original appointment correspondence with preferred replacement dates or an availability window. Rescheduling is subject to availability, seasonal runs, travel arrangements and the conditions stated for the individual appointment.

9. Payment

Unless approved credit terms apply, payment is due on the day of service, on completion, or immediately upon receipt of the invoice as stated in the applicable payment arrangements. Approved credit accounts must be paid within the period stated on the invoice.

10. Overdue Accounts

Where disclosed before the service and permitted by law, an overdue account may incur the applicable administration fee stated in the Payment Terms and simple interest at 10% per annum (10% per year), calculated daily on the overdue balance.

For avoidance of doubt, the interest rate is 10% per year, not 10% per day.

11. Payment Terms Document

Detailed payment, reminder, cancellation, rescheduling and recovery provisions may also be contained in the current Shearpower2ewe PAYMENT TERMS document supplied with appointment correspondence. The version supplied for the particular appointment should be retained with the client's records.

12A. Photography, Video & Recording On Site

Please obtain permission before photographing, filming or audio-recording Shearpower2ewe personnel, equipment or work activities while services are being carried out. Permission to take an image or recording does not automatically include permission to publish or share it.

12B. Copyright & Permitted Use

Copyright in original Shearpower2ewe website text, policies, terms, guidance, layouts and business materials is reserved by Shearpower2ewe / Stephen Auld, except for material owned by third parties.

Clients and other individuals may print, save or copy this document for their own private, personal and non-commercial reference, including keeping a copy with their Shearpower2ewe service records.

No permission is given to another business, competitor or other person to copy, reproduce, adapt, republish, distribute, incorporate into another website, policy, terms, template or business material, or otherwise use this material for a commercial or business purpose without prior written permission from Shearpower2ewe.

This condition does not limit any use that is permitted by law, including any applicable exception under the Copyright Act 1968 (Cth).

12. Delays Outside Reasonable Control

Mobile livestock services may be affected by weather, fire danger, flooding, road closures, mechanical problems, illness, emergencies, livestock condition, difficult access and other circumstances outside reasonable control. Appointment times and travel estimates may therefore change.

13. Australian Consumer Law

Services supplied by Shearpower2ewe come with consumer guarantees that cannot be excluded where the Australian Consumer Law applies. Nothing in these Terms excludes, restricts or modifies a non-excludable consumer guarantee, legal right or remedy.